At PowerGear X Automation Limited, we value your satisfaction and are committed to providing a seamless return and refund process. Whether you’ve changed your mind or encountered an issue with your purchase, we’re here to assist every step of the way.
General Return Policy
We accept returns for a full refund on eligible items within 30 days of the order date, subject to the following conditions:
- The product must be unused, unopened, and remain in its original factory packaging.
- All original paperwork and accessories included with the product must be returned.
- Returns that do not meet these criteria may be subject to partial refunds or refusal.
How to Initiate a Return
Starting a return is simple. Follow these steps:
- Contact Us:
Email us at [email protected] or call +8618030005825 to inform us about your return request. - Receive Instructions:
Our customer service team will guide you through the process, providing clear instructions on how to package and ship the item back. - Prepare Your Return:
Ensure the item meets all eligibility requirements to avoid delays or complications.
Shipping and Handling Fees
Please note the following regarding shipping and handling costs:
- Customers are responsible for both outbound and return shipping fees.
- Any associated handling charges will also be deducted from the refund.
- These costs are non-refundable except in cases of damaged or incorrect items.
Processing Your Refund
After we receive and inspect your returned item:
- Refunds are processed within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping, handling, and related fees are not refundable and will be excluded from the refund amount.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’re here to resolve the issue promptly:
- Contact us immediately at [email protected] or +8618030005825.
- Provide details and, if possible, photos of the damaged or incorrect item.
- Based on your preference, we will arrange for a replacement or process a full refund, including shipping fees where applicable.
Special Circumstances
We understand that unique situations may arise. Some exceptions to our refund and returns policy include:
- Items purchased during special promotions or clearance sales may be non-refundable or subject to different terms.
- Customized or personalized products may not qualify for standard refunds unless defective.
- For additional details on special cases, please review the full policy on our website or contact us directly.
Need Assistance?
Our team is here to help with any questions or concerns. Reach out at any time:
- Email: [email protected]
- Phone: +8618030005825
We’re committed to ensuring your satisfaction and making your shopping experience with Power Gearx exceptional.